Logistics Company in Dubai: My Real Experience as a Small Business Owner

I’m Kajal Kadam, and I run a small trading business here in Dubai. When I first started, I thought logistics would be the easy part. You book a shipment, it gets picked up, and it arrives. Simple.

But the reality? It was a constant headache.

Shipments got delayed, papers went missing, and I always felt like I was the one running after updates. Every delay meant angry customers and sometimes even canceled orders. I can’t tell you how many late nights I spent worrying about whether my goods would make it on time.

When Things Fell Apart

One shipment from Europe nearly broke me. It was a big order, and I was counting on it to build trust with a new client. Because of incomplete paperwork, it got stuck. What should have been a two-week process dragged into five weeks.

The client pulled out. I lost not only money but also an opportunity I had worked so hard for.

That’s when I realized logistics wasn’t something I could keep patching together. I needed real support, not more excuses.

How I Came Across a New Partner

A friend told me about a logistics company in Dubai that he had worked with. Honestly, I wasn’t interested at first. I’d already switched providers a few times, and each one promised a lot but delivered very little.

But after another frustrating round of unanswered emails from my old provider, I thought, why not at least talk to them?

The first conversation surprised me. Instead of rushing into costs or giving me a standard line, they asked me about my routes, my usual cargo, and the kind of problems I had faced. For once, I felt like someone was actually listening to what mattered for my business.

Testing the Waters

I didn’t hand over everything right away. I tried them out with a small shipment.

The difference was obvious:

• Updates came without me chasing anyone.

• Paperwork was prepared properly and cleared on time.

• They gave me options: air freight for urgent goods, sea freight for bulk orders.

• And best of all, the cargo arrived exactly when they said it would.

It sounds simple, but after what I had been through, it felt like a huge relief.

What Changed for Me

Logistics had always been the part of my business that stressed me the most. Now, it’s something I don’t think about every day.

Here’s how it’s changed things:

• I can focus on sales and clients instead of shipments.

• My customers trust me again because deliveries are consistent.

• I feel confident taking bigger orders because I know I won’t be left scrambling.

For a small business, that’s everything.

Looking Back

Sometimes I wonder how much time and money I wasted before finding the right partner. I thought delays and confusion were just part of doing business. Now I know they’re not.

Logistics should support your business, not drag it down.

Final Thoughts

If you’re a small business owner, exporter, or manager facing the same struggles, I get it. I’ve been there, and it’s tough. For me, finding the right logistics company in Dubai has made all the difference.

It worked for me. Maybe it will for you too.